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How Folkestone Scaffolding Company Became Best Rated in a Few Years

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Just four years ago you wouldn’t have heard of Folkestone scaffolding company Blitz Scaffolding, it didn’t exist.  But fast forward to today and the small firm based in Folkestone are officially the top rated scaffolding company in Kent, based on Google reviews.

In-fact the company have a squeaky clean, 100% 5 star rating.

How did they do it?

Blitz Scaffolding company director Russ Nay is a huge customer service champion.  He’s spearheaded the fast growth of the company from the start and doesn’t shy from getting “in the thick of it” and making sure the customer is always happy.  When his workers are on-site they’re there to do a job and do it well, not be on their phones or disrespectful. 

“It’s not always easy finding the right type of people” Russ says, “to uphold the same standards that I have. I’ve had to step in to make sure the job gets done to the same standard I’ve become known for more than once”.

Russ started small, with an ethos of good hard work and doing right by his customers.  He built his reputation review by review, making sure every customer was happy.  Now his company boasts 37 5 star Google reviews, out of a total of 37 (at time of writing); more than any other scaffolding company in the county.

“I hired an online marketing expert in my first year, he was big on reviews and made a point that unless they’re asked, most people won’t leave one”. 

Russ had some “review cards” designed and printed, making it clear and easy for customers to write a Google review if they were happy. 

They can follow a short link that takes them straight to the Google form.  Scan a QR code with their smartphone or search the company name in Google.

Of course none of the ratings would be there at all without the good hard work and impression left on every customer.

When people are searching for a scaffolding company in Folkestone,  or Kent as a whole they have a clear choice.  A company with one 1 5* Google review, a company with an average rating of 3.9*, a company described as a “tool rental service” or a company with a solid 5* rating by 37 real people.

It’s a lesson and view of what’s possible for businesses across Kent.  People take notice of Google reviews.

  • 8 in 10 customers consult online reviews for local businesses. – Bright Local 2019
  • 79% of shoppers say they trust the reviews they read online – Bright Local 2020
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