National housebuilder Vistry Group has received a five-star rating from the Home Builders Federation for the third year in a row.
The housebuilder, which is building homes across Kent and East Sussex, has now achieved this accolade, the highest rating that the HBF awards, in every year since it was formed in 2020 by bringing together Linden Homes, Bovis Homes and Vistry Partnerships.
The rating means that more than 90 per cent of customers who responded to The HBF National New Home Customer Satisfaction Survey between September 2020 and October 2021 would recommend Vistry Group to a friend.
Brendan Evans, managing director at Vistry Kent, said: “Achieving the HBF five-star builder status for the third year in a row represents a huge vote of confidence from our customers and is a cause for immense pride at this company. It also clearly demonstrates that our team is maintaining the highest standards in build quality and customer service throughout the house-buying journey.
“The customer remains central to everything that we do. We thank the people who have bought a new home from us for taking the time to fill in the survey and for giving us the strongest of recommendations. The challenge now for us as a company is to continue to provide top-quality homes and the very best service we can to all of our customers.”
The HBF customer satisfaction survey, which was introduced in 2005, is universally acknowledged as one of the leading measures of success within the housebuilding industry.
Stewart Baseley, executive chairman of HBF, said: “The survey results show that the industry is increasingly delivering very high levels of customer service. Achieving such high levels of customer satisfaction underlines the commitment of house builders to drive improvements through their businesses that deliver positive customer outcomes.
“To achieve a five-star rating whereby over 90 per cent of a builder’s customers would recommend them to a friend demonstrates the commitment of the company to its customers and is a significant achievement.”
For more information about these homes visit bovishomes.co.uk or lindenhomes.co.uk.