mf-communicationsMF Communications to offer Exceptional call reporting service from September 2014

MF Communications will launch its ‘Exceptional Call Reporting’ service (ECR) for all customers, from 1st September 2014.   The ECR service will monitor calls for any sign of fraudulent activity. In the event of an attack to a customer’s PBX telephone system, the company will cover from £250 to £5000 per incident.

Most people automatically think of celebrity voicemails when they hear the words ‘phone hacking’. However, there is a different kind of phone hacking that is less widely publicised. Also known as ‘Toll Fraud’ or ‘Phone Phreaking’, it is costing UK businesses billions of pounds in lost revenue. Many businesses are still unaware of how much their telephone systems are at risk, but it is becoming an increasingly common problem in the UK.

The ECR service provided by MF Communications aims to protect business telephone systems from fraudulent attack. The company are leading the way in taking steps to protect their customers and increase awareness of the problem.

‘There is a huge risk of toll fraud to all users, even those who do not have a telephone system: there have been instances of single analogue lines being hacked at exchange level. We therefore feel it is very important for our customers to protect themselves against telephony fraud,’ says Fraser Young, managing partner.

MF Communications is offering this service to its customers free for the first month. Charges for the ECR service from 1st October 2014 are £1.49 per channel/line.  The service applies to all channels/lines that the customer has on their account.

‘We strongly recommend that our customers take advantage of this service. Full liability for any telephony fraud lies with the customer if they choose to opt out. Having this cover will help limit their liability and hopefully provide some peace of mind,’ says Mr Young.

Please contact the office on 01892514687 or if you require any information regarding toll fraud or the new ECR service.

For more information about the risk and repercussions of toll fraud, see the link below:



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