Due to excellent financial results and huge future growth plans, telecommunications company, MF Communications has launched a new company – MF Telecom Services – to focus on the network services side of the business.
The independent Tunbridge Wells-based company provides services such as business telephone systems, broadband, mobile contracts, inbound solutions, business phone lines and calls, VoIP, telephone system maintenance and cloud hosting to organisations throughout Kent and the rest of the UK.
With 17 years in the telecommunications industry MF Communications has continued to grow and expand – now exporting to more than 100 countries with shipments valuing up to US$95,000. In addition, MF Communications has been investing in the local community, creating employment opportunities for local people and providing a high-class service to local businesses.
“We have had huge organic growth and found that to ensure we continued to prioritise our UK telecom services customers we needed to launch a new company and separate this from the global telephone system supply side of the business,” said Fraser Young, Managing Director at MF Communications.
“This is a really exciting time for us and shows our commitment to our customers and industry. It gives us the opportunity to further improve our customer service, better manage our product range and secure the best deals possible for UK businesses. We may not be as big as the telecom giants, but we can be every bit as competitive and arguably better in terms of the personal service we offer.”
With effect from 1st April 2017, all current telecom service customers will be transferred to MF Telecom Services. All customers have been notified and the services currently provided will not be affected. The restructure opens up opportunities for new talent to join the team – from engineers to sales and support.
Under MF Communications, the telecommunications business has excellent customer service ratings with a 99% customer retention rate and phone lines and call packages up to a third cheaper than BT. Despite being relatively small in the UK market, organic growth has led to the company searching for acquisitions to further extend its reach.