Kent based telephone answering service provider GoResponse successfully represented the UK at the grand finals of the Contact Center World Awards in Las Vegas, by being named the third best call centre on the planet. The news rounds off an outstanding year for GoResponse, who already picked up three awards at the EMEA regional finals back in June, including being named Best Small Contact Centre and Managing Director Mark Kirby being announced as Best Executive.
The awards took place at the prestigious Treasure Island hotel on the Las Vegas strip on Friday 2nd November, and featured competition from finalists from across the globe. Not only did GoResponse secure the bronze medal for Best Small Contact Centre, but Mark also won the bronze medal in the Leadership category.
GoResponse won the awards after presenting to 150 fellow nominees and senior representatives from call centres across the world. Mr Kirby represented GoResponse at the awards and spoke about how he felt about the company’s continued success:
“Winning these awards tops off what has been an incredible year for us, and I’m extremely proud – both of the hard work that has been put in by the team to get us this far, and of the results we’re seeing from it. I think that being named the third best call centre in the world is a terrific achievement – especially considering that we started GoResponse nine years ago with just four employees! We’re not going to rest on our laurels though – we’re going to keep pushing ourselves until we’re best in the world!”
“Attending the grand finals was a unique experience – I’ve been to awards before but none this competitive or well attended. These awards are the Oscars of our industry, and are even more significant because we were selected by peers in the industry – meaning that our competitors across the globe now see us as a formidable force to be reckoned with, and recognise what we are doing right. We were there with major international brands such as FedEx, DHL and Zon Multimedia, so for us to have done so well at the awards is a true testament to how GoResponse has developed and how we are perceived in our market.”
More information about the awards and the services available through GoResponse can be found by visiting www.goresponse.co.uk, by contacting the team on firstname.lastname@example.org or calling 0800 043 0443.